Shipping policy

Prior Shipping

For items imported from oversea you will receive a confirmation email (photos of the items you ordered included) before shipment. Your CONFIRMATION (CONSENT-TO-SHIP) reply is REQUIRED for your order to ship. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated.

No pre-shipment photos are provided for in-stock items. 

 

Shipping Times

After your order has been successfully placed, we will start processing it. Custom orders may take up to 20 business days to make. The processing time for Non-custom orders is between 3 to 7 business days and delivery usually takes less than 2 weeks inside Canada depending on your location. Shipping times are only estimates and unfortunately, cannot be guaranteed. 

Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

 

Customs Clearance

Shipping internationally does mean that you may be required to pay taxes, duties, and other fees upon delivery. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office. 

 

Damages

If you see the package seriously damaged PLEASE DO NOT SIGN FOR THE PACKAGE and ask for a return (without any extra fee), or file a claim immediately with the shipment carrier and then report to us so we can help resolve the issue.